Contact Us
You can reach the editorial team at [email protected]. That inbox is monitored by the people who research and write the casino comparisons on this site, and we aim to reply to genuine reader questions within a couple of working days. Below you'll find what we can actually help with, what has to go to the operator instead, and how our reviews are put together — so your message lands in the right place the first time.
What to email us about
We're an independent comparison site, not a casino and not an agent for one. That shapes what is useful to send us:
- Corrections. If a bonus amount, wagering requirement, banking method or licensing detail on a review page is out of date, tell us which page and what changed. Corrections get priority over everything else in the inbox.
- Your experience with a listed site. Slow withdrawals, a KYC request that went nowhere, a bonus term that wasn't clear at sign-up, or the opposite — a payout that landed faster than expected. Reader reports feed into how we weight payout speed and support in our rankings.
- Suggestions for sites to review. Include the name and, if you have it, the licensing body it operates under.
- Press, partnership and advertising enquiries. Use the same address and put the subject in the first line.
- Questions about our methodology or how a particular editorial rating was arrived at.
What we can't do for you
This matters, because readers sometimes email us expecting an account fix. We don't have access to any operator's systems.
- We can't unlock, verify, close or restore a casino account.
- We can't release a pending withdrawal, reverse a deposit or apply a bonus code to your balance.
- We can't act as an arbitrator in a dispute. For that, contact the operator's support first, then escalate to whichever regulator or alternative dispute resolution body is named in its terms.
- We can't give tax or legal advice. California's gambling laws are specific and change; for anything with legal or tax consequences, consult a qualified professional.
- We can't tell you what to bet or predict an outcome. No casino game can be beaten reliably, and no page on this site will suggest otherwise.
How commercial relationships work here
Some of the links on this site are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement pays for the research, and it does not buy a position in the rankings or a softer write-up. Operators cannot pay to change an editorial rating, and we publish the drawbacks alongside the offers. If you think a review reads like an advert, that's a fair thing to email us about.
The way we assess the casinos we list
Everything on this site is desk research and verification, not play testing. We do not deposit, wager or withdraw. What we do is read the published terms, check licensing claims against the stated regulator, compare banking pages, track how offers change over time, and weigh reader reports. Our scores reflect that review work — they are editorial judgments, not customer satisfaction surveys, and not a measure of how likely you are to win.
The criteria we weight, roughly in order of how much they move a score:
- Licensing, ownership transparency and how clearly terms are published
- Withdrawal speed, stated limits and whether fees are disclosed up front
- Bonus value after wagering requirements, not the headline percentage
- Game library depth across slots, table games, video poker and live dealer
- Mobile experience and whether support is reachable by live chat
- Responsible gambling tools — deposit limits, time-outs, self-exclusion
Reader questions we get most about specific sites
These come up often enough in the inbox that it's worth answering here. Each headline offer below is the operator's advertised promotion; the conditions attached to it are set by the operator, not by us, and you should read the full terms on their page before depositing.
Raging Bull
Our top-rated listing at 10.0, and the one readers email about most, usually about the size of the welcome package: 410% up to $10,000 plus 50 free spins. The reason it sits first is breadth of slot content paired with a clearly structured promotions calendar rather than one-off offers. The reason to be careful: a match percentage that large almost always carries heavy playthrough and a maximum cash-out cap, so the headline figure is not the amount you can expect to withdraw. Work out the wagering total in dollars before you claim it. If the terms on the site differ from what we've published, email us and we'll check the page.
Magician Bet
Rated 9.8, and the listing we point payout-focused readers toward. Its 101% no wagering welcome offer is the outlier on this page — the bonus funds don't carry a playthrough requirement, which removes the single most common reason readers write to us frustrated. The trade-off is scale: a 101% match is modest next to the four-figure packages elsewhere, and no-wagering offers usually come with tighter maximum bonus amounts and shorter windows to use them. Suits players who'd rather have a small usable bonus than a large locked one.
Slots of Vegas
Rated 9.7. It's here for slot players specifically — the welcome deal is 375% plus 50 free spins on Cash Chaser, with the spins tied to that one title rather than spread across the library. That specificity is a plus if you like the game and a limitation if you don't, since spin winnings typically convert to bonus credit under the same wagering terms as the match. Worth checking the per-spin value and the cap on free-spin winnings before you decide the package is worth more than a plainer offer.
Uptown Aces and the rest of the list
Uptown Aces advertises 600% for new players, the largest percentage on the page, and the same caution applies more strongly — the bigger the multiple, the more the max-cashout clause tends to matter. Further down, the mix changes shape: Card Crush and Amazon Jackpots run reward-style welcome packages rather than cash matches, Zumba Cards quotes its bonus in SC rather than dollars, BetUS pairs its casino with a sportsbook under a 200% up to $4,000 new-player offer, Slots and Casino splits 500% up to $2,500 across three deposits, and Bets.FM prices its 225% up to 1 BTC plus 225 free spins in crypto. Different currencies and different bonus mechanics — read the terms for the one you're actually signing up to.
Payments, and why they're the most common contact reason
Most reader emails are about money moving in or out. We can't move it, but here is what to check before you write to anyone.
| Stage | What to verify |
|---|---|
| Depositing | Whether your card issuer permits gambling transactions, and whether the method you use qualifies for the bonus — some offers exclude certain e-wallets or prepaid cards. |
| Currency | Whether the account is held in USD. Crypto-denominated offers, like the Bets.FM package, carry conversion and volatility risk on top of the bonus terms. |
| Verification | Whether your KYC documents are submitted and accepted. Identity, address and payment-ownership checks are standard and are the single biggest cause of delayed first withdrawals. |
| Withdrawing | The minimum and maximum per transaction, any weekly or monthly ceiling, processing fees, and the operator's stated review window before funds are sent. |
| Bonus balance | Whether outstanding wagering is blocking the cash-out, and whether a max-cashout cap applies to winnings from bonus funds. |
Advertised processing times are the operator's own figures. We publish them as claims, not as results we've measured. If your experience differs consistently from what a site advertises, that's exactly the kind of report we want.
Sports betting and other products at the same operators
Several listings here aren't casino-only. BetUS runs a sportsbook alongside its casino, and a few of the others operate poker rooms, bingo or sweepstakes-style card products — Card Crush, Zumba Cards and Amazon Jackpots sit closer to that sweepstakes model than to a conventional cash casino, which is why their welcome rewards are described in coins and entries rather than deposit matches. Those products usually run on separate wallets, separate bonus terms and separate wagering rules. A casino bonus rarely carries over to sports bets, and sportsbook rollover is calculated differently. If you contact us about a promotion, tell us which product it was attached to.
Who can use this site, and the legal position in California
Our content is for adults only. Depending on the operator and the product, the minimum age is 21 or 18 — check the terms of the specific site, and where the two conflict, the higher applies. Nothing here is aimed at anyone below that age.
California has not legalized or licensed state-regulated online casino gaming. Tribal casinos, card rooms, the state lottery and pari-mutuel horse racing are the regulated gambling that exists in-state. Sites listed on this page operate under licenses issued outside California, or as sweepstakes-model platforms, and that means the consumer protections you'd get from a state regulator may not apply. Before you deposit anywhere, verify the license the operator claims directly with the issuing body, and read the dispute resolution clause in the terms. We report licensing as operators state it; we don't certify it. For questions about your own legal position, speak to a qualified attorney rather than relying on a comparison site. Our terms and conditions set out the limits of what we publish, and more about the editorial team explains who does the research.
If gambling has stopped being fun
Contact a support service before you contact us — they can help in ways we can't. The National Problem Gambling Helpline is available 24/7 at 1-800-GAMBLER, with call, text and chat options. California residents can also access the state's problem gambling program, CalGETS, which provides free, confidential treatment to eligible residents and their families. Every operator listed here is expected to offer deposit limits, session reminders, cooling-off periods and self-exclusion in account settings; if one doesn't, tell us and we'll look at it. Our responsible gambling guide goes through the tools in more detail.
Gambling costs money over time. It is entertainment, not a way to earn, cover a shortfall or recover a loss, and no strategy changes that. If you're betting to escape something, or chasing what you've already lost, stop and call the helpline.
Sending a message that gets a useful reply
Short, specific emails get answered fastest. Include the page you're referring to, the operator name, and the date you saw whatever you're reporting. Screenshots of terms help a lot with corrections. Don't send account numbers, passwords, copies of ID documents or card details — we have no use for them and no reason to hold them.
Write to [email protected]. If you're reporting a problem with a casino, send it to the operator's support first so there's a ticket reference, then copy us in on what happened. That's the version of a reader report we can actually act on when we next update the rankings.
21+ (18+ where that is the applicable minimum). Play only with money you can afford to lose. Help is available at 1-800-GAMBLER.